Code of Conduct from MARA

Code of Conduct from MARA

There is a document called a Code of Conduct for migration agents, which lists an agent’s obligation to their clients. These obligations include:

  • interactions with your clients;
  • fees and charges, record keeping and financial management;
  • responsibilities toward other agents;
  • any employees an agent may have;
  • the requirement for an agent to respond if a complaint is made against them.

As a client, you should see this document prominently displayed in the waiting area of your agent’s office and on their website. The agent should provide you with a hard copy if you request to see it.

Not abiding by the Code of Conduct means an agent could face a fine, suspension or de-registration.

The Code of Conduct can be found here.

Later posts will detail how to seek remedies towards an agent who has breached the Code of Conduct.

"Code of Conduct for Migration Agents" - By Binfeng Zhang - - No Comments

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